RETURN POLICY

Returns policy for online orders

1.)  RETURNS — By purchasing merchandise from Xena's web site and/or physical store locations, it is understood that we do not accept returns, allow exchanges, offer store credits, or issue refunds of any kind. Due to the seasonality of our merchandise, all sales are final.

2.) PROCESSING TIMES — While we strive to process and ship all of our orders as soon as possible, due to the delicate nature of our products, processing times will vary based on each individual order placed. It is very important that you provide an accurate "event date" at the time of checkout. If you need your order to be delivered to you by a specific date, or if you're at all concerned about processing/shipping times, please contact us at xenasbridal@gmail.com or call (518)464-3434 to speak to a customer service representative who is here to help you choose the best shipping option to receive your order in time for your event. 

3.) SALE ITEMS — Items listed in "sale" categories are clearance items from our two store locations. Many of them have been tried on before, and the condition of these sale dresses can vary from brand new to visibly worn. Sale items are available online only and sold as is. If you are at all concerned about the condition of a dress, we highly encourage you to reach out to us at xenasbridal@gmail.com prior to your purchase. A member of our internet sales team will be happy to answer any questions you may have and is available to send photos showing the condition of any sale dresses that you may be interested in prior to your purchase.

Xena's Bridal is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the shopper to use a tape measure to take their measurements properly and then select the size that best fits them.