RETURN POLICY

No Returns For Online Orders
One-time Exchange Only

 

We offer a *5 day, one-time exchange ONLY for eligible items ordered online. Items marked final sale are not returnable. Sale dresses, shoes, and accessories are final sales and are not returnable.

*(Please Note: When ordering, you will be asked for a "need date". The dress must be exchanged prior to "need-date" in order for the exchange to be eligible.)

We offer an one-time exchange ONLY. No returns.

You have 5 days from the day you received the dress to do a one-time exchange online, or in-store exchange, of equal or greater value.

Please email xenasbridal@gmail.com for an RA number if you'd like exchange online or in-store.

SALE ITEMS — Items listed in "Clearance or in store" categories are items displayed in our store locations. Many of them have been tried on before, and the condition of these sale dresses can vary from brand new to visibly worn. Sale items are available online only and sold as is. If you are at all concerned about the condition of a dress, we highly encourage you to reach out to us at xenasbridal@gmail.com prior to your purchase. A member of our internet sales team will be happy to answer any questions you may have and is available to send photos showing the condition of any sale dresses that you may be interested in prior to your purchase.

Exchange requirements for online orders

  • You must request an exchange request within 5 days of the delivery of your order (this includes weekends/holidays, as we are here 7 days a week). 
  • You can not request an exchange past the "need-date" given on the order even if it is within the 5 days.
  • Dresses sent in for an exchange need to be shipped to: 1656 CENTRAL AVENUE
    ALBANY, NEW YORK 12205
  • The dress must be in the same condition as received with original tags attached.
  • Items marked final sale are non-exchangable.
  • Original dress must be shipped back within 5 business days (postmarked within 5 days) from the time you are given RA#. If your "need-date" is sooner than 5 days then it must be postmarked before then.

 

The fine print
Merchandise credit can only be used for purchasing merchandise, It can not be used towards shipping costs. Balances on merchandise credits are not redeemable in cash. All internet orders must be handled through internet customer service for a Return Authorization, not at our brick and mortar location. Exchanges and online merchandise credits will be issued the same day item is received. Customer is responsible for shipping charges. International customers are responsible for duties and taxes. Anything postmarked after 5 business days a RA is given or without an RA will not be accepted. Any items postmarked after "need-date" on your order will be rejected. The dress must be unworn and in the same condition that you received it with original tags attached. Any item that is not in the same condition or appears to have been worn, washed, altered, or changed in any way will not be eligible for exchange. Any exchanges on online orders using promo codes will void future use of promo codes.